Service Technician

Søstrene Grene is a Danish family-owned company founded in 1973. We recently opened our 400th store across 17 countries and have the ambition to reach 500 by 2027. We are currently in the midst of an exciting growth journey.

We offer a wide range of home accessories, furniture, kitchenware, hobby items, toys and seasonal products. New items arrive in our stores every week. Søstrene Grene aims to inspire people and offer a moment of calm in everyday life. Our culture is rooted in values such as respect, trust and honesty.

Our distribution centre in Venlo has recently opened and operates with a combination of manual processes, semi-automation, and a clear ambition toward high automation with which we supply our E-com and Retail.

Service Technician

As a Service Technician, you will play a key role in ensuring the continuity, reliability, and performance of our automated logistics systems and machinery within the distribution centre. You will be responsible for maintaining, troubleshooting, repairing, and optimizing technical installations and automation solutions to support daily operations.

You will work closely with operations, management, and external service partners to minimize downtime, improve system performance, and contribute to the further development of our automation landscape.

Your role at Søstrene Grene

• Ensure the correct and safe use of various machines, installations, and technical components
• Train employees and managers in the safe and correct operation of machines and automation systems
• Perform preventive maintenance and corrective repairs to ensure continuous operation of our automation systems
• Troubleshoot mechanical, electrical, and operational issues and ensure quick resolution of technical disruptions
• Collaborate with external suppliers, maintenance partners, and service organizations when needed
• Work systematically with the registration and reporting of downtime, malfunctions, and technical improvements
• Ensure machines and automation systems perform optimally with minimal operational interruptions
• Carry out planned maintenance activities, testing, and inspections to minimize the impact on operations
• Identify acute technical problems independently and know when to escalate or seek additional support
• Communicate technical or automation-related issues that affect operations to management in a timely manner
• Plan and prioritize maintenance activities to minimize disruption to operational processes
• Contribute actively to the optimization and further development of automation and technical processes within the warehouse

Behaviour:

• Expected to work independently and, when necessary, collaborate closely with the Head of E-com Fulfilment, the management team, operations, and other relevant stakeholders
• Keep relevant stakeholders informed and proactively ask for support when needed
• Be a positive role model by demonstrating ownership, flexibility, stability, accountability, and strong team spirit
• Be solution-oriented and actively contribute to optimizing and improving processes within the technical and operational environment
• Maintain a strong focus on safety, quality, and operational continuity in daily work

About you:

• MBO-level education in mechatronics, electrical engineering, mechanical engineering, automation technology, or a related technical field
• Experience in a technical service, maintenance, or automation-focused role within logistics, warehousing, production, or industrial environments
• Knowledge of automated systems, conveyors, scanners, sensors, and mechanical/electrical components is considered a strong advantage
• Experience with troubleshooting, preventive maintenance, and technical problem-solving
• Comfortable working with maintenance systems, operational software, and basic reporting tools
• Fluent in English and/or Dutch
• Responsible, structured, and proactive in your way of working
• Able to work independently while also collaborating effectively with colleagues and external service partners
• Flexible and stress-resistant during operational disruptions and peak periods
• Safety-conscious with strong attention to detail
• Hands-on mentality with a strong sense of ownership and responsibility
• In terms of personality, you are solution-oriented, eager to improve, and motivated by optimizing technical processes and automation performance
• Behaviour and personality are based on values such as trust, empathy, integrity, and authenticity
• Know how to contribute to and maintain a strong organization and corporate culture (SG’s culture)

Succes Criterias:

• Complete tasks as agreed and expected while demonstrating an independent, proactive, and structured approach to maintaining and optimizing equipment
• Be an active contributor to the development, optimization, and continuous improvement of our automation solutions and technical processes
• Ensure high equipment availability and contribute to minimizing operational downtime
• Build strong collaboration with operations and external technical partners to ensure efficient issue resolution

Personal development:

• Focus on continuous development, efficiency improvements, and new ways of solving both individual and departmental tasks
• Stay updated on technical developments and actively contribute ideas for improving operational performance and automation reliability
• Take initiative in developing technical knowledge and supporting the future growth of our automated logistics environment

The Søstrene Grene spirit

At Søstrene Grene, we strive to touch people's hearts by creating a wondrous universe that offers a break from everyday life.  Our 'Søsterånd' (sister spirit), together with our values, defines our culture. You will find that we value values such as respect, trust and honesty and that we treat everyone in accordance with these values. We work as a team and you can always count on a helping hand from your new sisters (and yes, we all call ourselves sisters, regardless of gender).

Practical information:

Starting date: July 1, 2026

Location: Venlo (the Netherlands)

Onboarding: Introduction to our Venlo operation in the first week together with training on the job

Hours: 37 hours (fulltime)

Working hours: Day shift but during peak season we expect flexibility which means we could work in a 3-shift scenario

If you have any questions about the position, please contact our People & Culture department via e-mail: peoplevenlo@sostrenegrene.com.

We look forward to hearing from you. Please upload your application with attached CV. We conduct interviews on an ongoing basis and reserve the right to close the vacancy once we have found the right candidate.

Acquisitions from third parties are not appreciated.