Customer Experience Specialist - Maternity Cover

Do you have a strong sense of language, an eye for grammar, and a passion for helping customers? As a Customer Experience Specialist at Søstrene Grene, you will help create positive online experiences and ensure every enquiry is handled with care, clarity, and professionalism.

This role suits someone who combines customer service with structured coordination and strong written communication. You will join a team that supports customers across markets and platforms, always with the customer’s perspective in focus.

As Amanda Bøving, SoMe & Customer Experience Specialist puts it: "At Søstrene Grene, we are dedicated to creating wonderful customer experiences. My skilled colleagues and ‘Sisters’ across the organisation are always ready to lend a helping hand, and with smiles, laughter, and great teamwork in our team, we make sure that all our customers receive the appropriate help."

Part of our Customer Experience team

You will join our Brand & Digitalisation department, which includes around 40 Sisters across five teams: Media Buying & Performance, Product & Platform Development, Content Production, E-Commerce Operations, and Customer Experience. In this role, you will become part of our Customer Experience team of 10 Sisters.

The team works together to deliver outstanding service across all platforms and markets. Close coordination, high quality, and a shared commitment to helping others are key. If you are motivated by solving problems, improving the customer experience, and collaborating across functions, this could be a great match.

Your responsibilities

Together with the team, you will help ensure high-quality customer service across our platforms and markets. Your primary tasks will include:

• Answering webshop enquiries from customers in the UK, Ireland, and Finland in English
• Coordinating closely with our distributors and Sisters in the webshop warehouses
• Improving customer service by challenging the status quo and suggesting new ideas

Your qualifications

We are looking for someone who is structured, service-minded, and able to keep an overview in busy situations. It is important that you can work independently, show initiative, and stay focused on the customer experience.

We expect you to have:

• Experience from a similar customer service role
• Experience in e-commerce, wholesale warehouse/logistics, or another service-related organisation is an advantage
• Professional English skills with strong grammar; additional languages are a plus
• A strong ability to understand the customer’s point of view and a genuine motivation to help
• Values such as trust, empathy, integrity, and authenticity
• Flair for CRM systems; experience with Salesforce Service Cloud, Brandwatch, or similar is an advantage
• A structured and positive approach, with the ability to handle several tasks at once
• Ambition, drive, and the ability to work independently with a can-do attitude

About Søstrene Grene's spirit

At Søstrene Grene, we strive to touch people’s hearts through a unique universe that embraces diversity and inclusion and creates a welcoming community for everyone, regardless of gender, ethnicity, religion, disability, or background.

We have a workplace where everyone is called “Sister,” regardless of gender. We share joys, strengthen one another, and laugh together. We call this the “Sister spirit,” and we warmly encourage everyone to apply and help create a vibrant and inclusive workplace.

Many good reasons to choose Søstrene Grene

With us, you get an attractive pension scheme and health insurance—and we prioritize what makes a difference in everyday life and creates well-being.

An important part of this well-being is community. We value the sense of collegial unity, which is fostered both within individual teams and across national borders and functions. In addition, we have an active staff association that organizes everything from Friday bars and talks to sports activities.

Our physical surroundings also play a role. In our new, bright premises in the heart of Aarhus, you can look forward to freshly brewed coffee from the espresso machine and one of Denmark’s best lunch arrangements. And because balance is important, we offer flexible working conditions and the possibility of working from home, so that work and private life can be brought into harmony.

Practical Information

Workplace: Åboulevarden 21, 8000 Aarhus C

Working Hours: 37 hours per week

Start Date: October 2026 – April/May 2027

Please upload your application and CV as soon as possible via the link. We will get back to you as soon as possible – however, longer response times may occur during the summer period due to holidays.

If you have questions about the position, please contact Simone Nybo, Customer Relationship Manager: simone.nybo@sostrenegrene.com

We look forward to hearing from you.