IT Support Engineer

Are you passionate about providing the best warehouse IT support experience? 

Are you also technically strong with a robust background in IT infrastructure and thrive on being a problem solver in our IT Operations team? Then maybe you are our new IT Support Engineer!

We are looking for an IT support Engineer to take responsibility to keep our distribution center operational.

Your role at Søstrene Grene

 Your tasks will include:

• Warehouse Systems Support: Maintain WMS, barcode scanners, printers, and IoT devices.

• Coordinating with vendors and central IT teams on projects and escalations.
• Management of servers, networks, PCs, printers, and other hardware.
• Participate in project work - Assist with upgrades, rollouts, HW replacement

• Take part in Emergency Response to resolve critical issues quickly.

• End-user support and help desk services, troubleshoot software/hardware, and training other sisters
• Potential participation in an IT shift setup outside normal business hours 

You will work in an IT environment based on Microsoft technologies, such as Windows Server and Microsoft Windows platforms on PC and POS devices, but also network equipment. 

The Team

You will be part of a competent and dedicated team ensuring professional service and support for the entire organization. We are a total IT department of 40 Sisters (that's what we call each other - regardless of gender), of which the IT Operations and IT infrastructure teams consist of 11 Sisters.

As an IT Support Engineer, you will be part of an IT organization with lots of activity, a good drive, and not least good spirit and humor. We prioritize a good work environment, enabling us to go home from work every day with a smile on our face – even if we have a lot to do. We work together across our teams and help each other where it is needed. Your closest colleagues are based in Denmark, but being a distributed setup, we are rarely all gathered in the same location,  and online contact ensures that we have a common spirit and feel togetherness both professionally and socially, no matter where we are.

About you:

We imagine that you are trained as an IT Supporter or data technician with a focus on IT infrastructure.  You are an engaged person who has a great interest in working with IT and is good at engaging with users. You have a strong service mindset and the desire to help others comes naturally to you.

You are good at collaborating with others but can also work independently, and you take pride in organizing your work and completing tasks on time.

You can recognize yourself within several of the below topics:

• MBO+/HBO level with relevant knowledge in the field of IT  

• Trained IT supporter or IT data technician with some years of experience. 

• Solid experience within IT infrastructure management 

• Experience administrating Windows servers, endpoints and printers. 

• Knowledge within the Azure and Office 365 platforms. 

• Basic network administration experience. 

• Experience with warehouse/shop floor support. 

• Proficiency in English is a must, Dutch is a plus.  

• You are strong in keeping an overview, even with many different tasks; 

• You have a proactive attitude and can think "out of the box"; 

• Taking responsibility comes naturally to you 

• Not afraid of heights, as some infrastructure elements are close to our ceiling 

• In terms of personality, you are self-driven, eager to improve and customer-oriented, as you will be the only IT employee at our Venlo site 

Anna & Clara's Wonderful World

We provide user support to all employees at our headquarters, our e-commerce and wholesale warehouse. Your work will therefore span different employee groups and functions, with a key focus on systems and employees in Venlo. Common to all of it is our Sister Spirit, our values, and our ambition to touch people's hearts in a way the world has never seen before.

The Søstrene Grene Spirit

At Søstrene Grene, we strive to touch people’s hearts through a unique universe that embraces diversity and inclusion and creates a welcoming community for everyone, regardless of gender, ethnicity, religion, disability, or background.
We have a workplace where everyone is called “Sister,” regardless of gender. We share joys, strengthen one another, and laugh together. We call this the “Sister spirit,” and we warmly encourage everyone to apply and help create a vibrant and inclusive workplace.

Practical information:

Starting date:                  October 1st, 2026

Onboarding:                    An induction program of about 2 weeks in Aarhus (Denmark)

Hours:                           37 hours

If you have any questions about the position, please contact Support and Optimization Manager, Carsten Stege at carsten.stege@sostrenegrene.com

We look forward to hearing from you.

Please upload your application with attached CV.

We conduct interviews on an ongoing basis and reserve the right to close the vacancy once we have found the right candidate.

About Søstrene Grene

Søstrene Grene is a Danish family-owned company that was founded in 1973 and currently has more than 400 stores in 18 countries. Our stores offer a wide range of home accessories, furniture, kitchen utensils, hobby items, party supplies, gift wrapping, office supplies, children's interiors and toys, as well as seasonal products. New products arrive in stores every week.

In Venlo, our new Distribution Center was opened in mid-2025, supplying our E-commerce and Retail stores. The 45.000 m2 DC uses the latest technologies and employs between 100 to 250 colleagues, depending on the season.