Customer Experience Specialist

Søstrene Grene is a Danish family-owned company that was founded in 1973 and currently has more than 320 stores in 15 countries. Our stores offer a wide range of home accessories, furniture, kitchen utensils, hobby items, party supplies, gift wrapping, office supplies, children's interiors and toys, as well as seasonal products. New products arrive in stores every week.

In Venlo, the new distribution centre will be opened in mid-2025 with which we supply our E-commerce and Retail. The DC is equipped with the latest technologies and has a size of 45,000 m2, where 100 to 250 FTE are operationally employed. Fully geared to the growth target for the coming years.

Customer Experience Specialist – Dutch

Are you a skilled writer with great knowledge of correct language and grammar who is also passionate about delivering excellent customer service? And do you want to take part in creating wonderful experiences for alle our amazing customers online?

Part of our Customer Relations team 
You would be part of a larger Brand & Digitalisation department consisting of about 70 Sisters. We are divided into 5 teams; Media Buying & Performance, Digital Experiences & Customer Insights, Content Production, Planning & Coordination and Customer Relations & Service, where you would become part of the latter. In this team, we are 9 Sisters whose main task is to ensure outstanding service for all our customers across all platforms and markets.

”At Søstrene Grene, we are dedicated to creating wonderful customer experiences. My skilled colleagues and ‘Sisters’ across the organisation are always ready to lend a helping hand and with smiles, laughs and great teamwork in the CR-team, we make sure that all our customers receive the appropriate help,” Amanda Bøving – SoMe & Customer Experience Specialist 

Ensuring a wonderful and outstanding service for all our Dutch customers.

Your role at Søstrene Grene
Along with the rest of the team, you will be responsible for ensuring a competent customer service across all our platforms and markets. Your primary tasks will therefore include:
•    Answering Dutch customer enquiries from our webshop
•    Coordinating and maintaining a close collaboration with our distributers and our Sisters from the webshop warehouse
•    Developing our customer service further by challenging the status quo and suggesting new ideas for improving our customer service even further

About you
For the position as Customer Experience Specialist (NL) it is crucial that you:
•    Have previously possessed a similar position (minimum 3 years) with customer service as the core responsibility, it is, however, crucial that you are able to understand the customer’s point of view and are dedicated and willing to deliver an extraordinary customer service. 
•    Have worked within e-com or wholesale warehouse/Logistics or other service-related organization.
•    Master both Duch and English on a professional level, any extra languages are a big plus. It is important that your grammar is especially strong. 
•    Behavior and personality are based on values such as trust, empathy, integrity, authenticity 
•    Additionally, it is important that you have a flair for CRM systems – preferably Salesforce Service Cloud, Sprinklr or similar would be an advantage.  
•    You are ambitious and driven, with your own vision and able to work independently. Extroverted, structured, and passionate 
•    Your personality is extroverted, structured, and passionate about customer service. You are able to maintain a sense of perspective and handle several different tasks at once while keeping a positive attitude when approaching any and every query. You are a planner, and it is natural for you to structure your day so that you have an overview of all your tasks.
•    You are dedicated and possess a can-do attitude helping you constantly raise the bar and the service level and you are able to relate to Søstrene Grene’s storytelling where the two elderly and especially polite sisters, Anna & Clara, are at the centre of the tone of voice.  

The Søstrene Grene spirit
At Søstrene Grene, we strive to touch people's hearts by creating a wondrous universe that offers a break from everyday life.  Our 'Søsterånd' (sister spirit), together with our values, defines our culture. You will find that we value values such as respect, trust and honesty and that we treat everyone in accordance with these values. We work as a team and you can always count on a helping hand from your new sisters (and yes, we all call ourselves sisters, regardless of gender).

Practical information:
Starting date:        1 August 2025
Hours:                   Fulltime 37 hours, or parttime; 32 hours spread over 5 working days
Onboarding:           An induction process of approximately 2 weeks in Aarhus (Denmark) 
Travel:                   Willing to travel on request to Søstrene Grene locations.

If you have any questions about the position, please contact Kim Vervoort, P&C Manager via e-mail: kim.vervoort@sostrenegrene.com.

We look forward to hearing from you. Please upload your application with attached CV. We conduct interviews on an ongoing basis and reserve the right to close the vacancy once we have found the right candidate. 

Closing date: 25 June 2025