IT Support Technician

Are you an enthusiastic IT professional who thrives on solving problems and delivering exceptional service?
Do you enjoy being out and about, supporting users across the UK and Ireland, and tackling a wide range of IT challenges head-on? If so, this could be the perfect opportunity for you.

Based at our head office in Manchester, you’ll be the first point of contact for IT support requests, from password resets and user account setups to installing IT suites in both new and existing stores. You’ll play a key role in ensuring our retail operations run smoothly and efficiently.

As part of our IT Retail Team, you’ll join a growing team responsible for supporting stores and users across the European countries where Søstrene Grene operates. Alongside the IT Retail Team, our wider IT department includes the IT Operations Team, BI Team, and ERP Team. You’ll work closely with our stores, with guidance and support from the broader team, to deliver outstanding service and solutions.

Key Responsibilities:

• Set up and upgrade hardware/software for new and existing stores across the UK & Ireland
• Provide user training and ongoing IT support to store teams
• Install, configure, and maintain computer systems and applications
• Deliver technical support in person, by phone, and remotely
• Diagnose and resolve hardware, software, and network issues
• Manage user accounts, profiles, and access permissions
• Support the rollout of new applications and system updates
• Prioritise and resolve IT support requests within agreed timeframes
• Collaborate with internal teams and external providers
• Test and provide feedback on new technologies
• Conduct safety checks on IT equipment
• Ensure a seamless and outstanding user experience for our Sisters across the UK & Ireland
  
  

About You:

• A few years of experience in IT support, ideally within retail
• Familiar with POS systems, networks, and preferably Dynamics NAV and LS Retail
• Strong knowledge of computer operating systems, hardware, and software
• Analytical and problem-solving mindset
• Excellent customer service and verbal communication skills
• Able to work effectively with others and under pressure
• Flexible and adaptable in a fast-paced environment
• Strong attention to detail and ability to prioritise tasks
• Confident user of Microsoft Office and other common software packages
• Solution-oriented, with a proactive approach to improvement
• Comfortable making decisions and taking ownership
• Able to explain technical concepts clearly to non-technical users
• A team player who values collaboration and builds strong relationships
• Thrives in a busy, ever-changing environment
• Contributes positively to team spirit and company culture

Practical Information

Working hours: 40 hours per week

Salary: DOE

Workplace: Manchester Office with travel as and when required.Parox. 40-60 days pr. year.

Start date: Asap

Are you ready to join and support our Sisters?

At Søstrene Grene, we call each other “Sisters” regardless of gender as Søstrene Grene means The Grene Sisters.  
You’ll be in contact with many different Sisters in your work, and it’s your responsibility to provide excellent service and professional guidance. You’ll be a strong representative of our Sisterhood, which is all about helping each other, showing respect, and standing together in what we do.

About the Søstrene Grene Spirit

At Søstrene Grene, we strive to touch people's hearts through a unique universe embracing diversity and inclusion, creating a welcoming space for everyone regardless of gender, ethnicity, religion, disability, or background.
We have a workplace where everyone is called "Sister", where we share joys, make each other stronger and laugh together - that is what we call Sister Spirit, and we warmly invite individuals from all backgrounds to apply and join us in fostering a vibrant and inclusive workplace.

Recruitment Process
Please upload your CV with a cover letter and any relevant documents as soon as possible. We conduct interviews on an ongoing basis and reserve the right to close the advertisement once we’ve found the right candidates.

If you have questions about the position, feel free to contact Peter Berg, IT Retail Manager, at peter.berg@sostrenegrene.com.

Please note that the email address is for job-related questions only, and all application documents must be uploaded via our recruitment system.